Does CMP work when our own network is down?
CMP runs outside your institution infrastructure, so a failure of your internal email, wifi or servers does not stop the alerting. The crisis team reaches the platform from any device with mobile data, and alerts travel over the public mobile network — which means each employee's phone still needs mobile coverage or internet to receive them. CMP is designed to survive an outage of your systems; like any mobile-based tool it cannot guarantee delivery during a total loss of local mobile coverage, so we recommend it as one reliable layer in a wider emergency plan.
Do employees need an account or an app store?
No. Employees install the app straight from the browser on iPhone and on Android and activate it once with a code from your institution. No account, no email address, no app store required.
What personal data does CMP store?
None about your employees. Activation codes are stored only as cryptographic hashes, and devices are counted rather than named. Alert content is written by your crisis team, so nothing personal ever needs to leave the institution.
What happens if a phone is lost or an employee leaves?
The crisis team revokes the matching activation code on the platform. The device stops receiving alerts immediately and the code cannot be used again.
Can we practice without alarming everyone?
Yes. Test alerts reach only the devices of the crisis team, so drills never disturb the whole institution. When you are ready for a full exercise, you announce it and send a real alert marked as a drill.
How fast can we start?
Your workspace is ready in a day. Each employee activates the app in under a minute. Most institutions are fully covered within one week.
Can the report be adapted to what our authorities expect?
Yes. The report contains the full timeline with timestamps, confirmations, and every message that was sent. It can be exported and adjusted to the format your authority requires.
How are alerts delivered, and how fast?
Alerts are sent as push notifications to the CMP app on each activated phone, delivered through the mobile operating system's push service. In normal conditions they arrive within seconds. Actual timing depends on each phone's connectivity and settings, so treat "seconds" as typical rather than a guaranteed maximum.
What if the app is closed, the phone is offline, or notifications are silenced?
The app does not need to be open — it receives alerts in the background. If a phone is offline or in flight mode, the push is queued and delivered as soon as it reconnects. Two honest limits apply: if a user has fully force-quit the app or disabled notifications for it, the operating system can delay or suppress delivery; and battery-optimisation settings on some Android phones can hold notifications back. Onboarding guides employees to keep notifications enabled, and the crisis team can see who has not confirmed so gaps are visible.
Is there an SMS or voice fallback if push fails?
CMP currently delivers alerts through app push notifications. Institutions should maintain suitable secondary communication channels as part of their wider emergency plan.
What availability and support can you commit to?
Availability, support arrangements and any service commitments are agreed with each institution as part of the applicable service plan.
Where is our data hosted and processed?
CMP uses managed cloud services for hosting, database functions, authentication and push delivery. General safeguards are described on our Security & Trust page and in the privacy overview. Additional technical details can be discussed during a product or security review.
